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Help and Support

Contact Us

Find a phone number, message us or find resources to help with your sales or servicing enquiries.

What do you need help with?

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Need help right now?

Start a secure live chat with a NAB support specialist — available 24/7.

NAB mobile app on phone

Save time getting in touch

Call us securely from the NAB app to skip the identification process and get connected with who you need.

  1. Log into the NAB app.
  2. Tap the Search icon.
  3. Search for 'call'.
  4. Tap Contact us.
Learn more about calling from the NAB app.

Not registered yet? Download the NAB app today

Support services and other helpful information

Notify us of a deceased customer

Take the first step in finalising a deceased estate by notifying us when a loved one passes.

First Nations support

Connect with our First Nations support team and explore other trusted resources who can help.

Accessibility and inclusion

Find out what we're doing to become a more accessible and inclusive organisation.

Give us your feedback

Find out how you can provide us with feedback and make a complaint.

Contact us - customer due diligence

We've got contact information to help with any questions you might have about NAB's identification process for individual and non-individual customers.

General shareholding enquiries

Find contact details for your general shareholding enquiries here.

Ways to bank with us

Explore ways to bank with us  ›

Explore ways to bank with us. Use online banking, Smart ATMs or bank in person at branches or business banking centres, Australia Post and NAB Expert Centres.

Interpreters available

Do you have limited English or prefer to speak in a language other than English? When you call us, just say "I need an interpreter" and we'll arrange for someone to help with your enquiry.

If you don't see your language listed, please ask us for help to find someone who speaks your language to help with your banking.

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View more languages  ›

National Relay Service

National Relay Service details  ›
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